This amazing journey started back in February 2017. I was just getting to Colombia back from my studies in the US, ready to find work and assist my family as any of us. Initially, I had no clue what Sitel was or a BPO was for the matter. However, I am so happy and glad to say that after 3 years of being here. I made the right choice! I started as an agent and after 3 months, got promoted to backup coach and was also a mentor. I managed to develop skills that led me to be a coach after my trial period and had an opportunity to move to Cali from Bogota, to be a coach in another campaign. I learned a lot and then I had another amazing opportunity to go to one of the most important clients that we have in Cali. In which I am currently OMTT for that campaign. I can only say that I am grateful to Sitel Colombia and to the amazing people that I have crossed paths who have made me so knowledgeable about the industry and given me tips not only for the job but for life as well.
In this unprecedented time, we’re highlighting #SitelHeroes to spark inspiration and positive conversation when we need it most. From adjusting to working from home, implementing social distancing measures in our sites and keeping up with the daily changes around the globe, we are celebrating stories of success, motivation, overcoming challenges and more. Visit voices.sitel.com and search hashtag #SitelHeroes.