Hello! My name is Mirsa Aquino and I’ve been part of the Sitel family since January 2017.
I started my journey in Monterrey after college, moving in with my parents. I was unable to continue my studies because of health issues. However, I wanted to keep learning and growing professionally. I started working in other companies, but something was missing. When I began working at Sitel, I noticed it was different; everyone was loving and supportive.
I am so grateful that even though my health problems, Sitel gave me the opportunity to learn other tasks such as back office, etc. and gain so much experience for me to feel confident and grow within the company.
I have been a Quality Analyst for the last 2 years and I love my role as a QA, as it allows me to provide coaching to develop the agents’ skills.
Sitel is not only a place that I work in, but it’s also a place that has given me so many opportunities professionally and personally, including meeting new friends for life, start being independent and even getting my first car!