Hi, I am Luisa and this is my story. It was 2009, I was 24, an architecture student and I was going through big financial hardship in my family due to lack of jobs in my field. I decided to give Sitel a try.
I started as an agent, where I learned my passion was to develop others. I became a mentor and a coach within nine months in Sitel. After that my growth has steadily continued. I have always been driven by our values of trust and teamwork, delivering my best everywhere I go. I am a very people-oriented person who likes to hear feedback and take action to make our working environment a better place. I became an OM in this campaign and later on had to transition to a different account.
Here I was given the opportunity to learn more about other aspects of leadership in a campaign that had over 1000 employees. There were so many challenges with communication and morale; we had our hands full! But by 2017, after being a SOM for two years, I was selected to be part of our Director Apprentice program and was finally able to bring down a lot of walls along the way, shaping up the new leaders in our group and building a cohesive team. We went from 42 eNPS to 49 and then to 65!!!
I was promoted to Director of Operations last year and it has been an incredible ride! Sitel has been a foundational part of my development as a person. As a professional, I am finally in a much better position to give back to my family and my community and for that, I am extremely thankful.
In honor of International Women’s Day, we’re highlighting the bold and powerful women of Sitel, celebrating that we’re all different, but equal. These are their stories of diversity, balance, success, gender equality and about leading the change you want to see.