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Georgia Fifield

Where do I start?

My journey with Sitel Plymouth has been a roller coaster.

I first started in June 2019 as a Customer Service Adviser, in the last wave of the ramp period that year. I chose to take the job – and it’s the best thing I’ve ever done.

This was a long month of staggered calls before eventually in January of 2020, I was offered the opportunity the go back as a Customer Service Adviser. In March 2020, the COVID-19 pandemic began, I moved to a different campaign on site to support the delivery line are increased calls and deliveries with panicked customers.

After a few weeks, the reality set in of how the World was changing and I took some time off work to deal with myself, and improve my mental health. I have always struggled with this, and the circumstances sent me on a spiral.

After time off to focus on myself, I came back stronger than ever and was determined to do the best I could with the circumstances. Within a few months I managed to secure a role in the back office team, dealing with customers via phone and email (which was a great way to up-skill).

Here’s where engagement began. I studied Business Management, with Tourism, Hospitality and Events and graduated in 2017 – this was the way I wanted to progress in my career path. The first light of this began in 2020, where I was chosen to help out with our ‘Sit and Tell 2020’ event – helping employees complete their forms and make sure they had all of the correct information. From here, I carried out events planned by myself, such as our Halloween and Christmas Escape Rooms, Quizzes, Blog Posts etc. An official role for ‘Engagement Lead’ came up which I interviewed for in December, and I got the job!!!

2021 has started amazingly, and I can’t wait to progress further within Sitel and see where it takes me. I can’t wait to make so many more amazing events for my fellow employees on the Plymouth site.

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