Mission accomplished! An empty call floor at 8 am on a Friday. Why? Because after some detailed, logistical planning and one or two long days of phone calls, printing and the inevitable stapling, myself and the other Team managers here in The Ship have enabled virtually all of our agents to work from home!
Like Sitel sites all over the world, our agents’ well-being has always been our top priority. The current global pandemic has, of course, changed many things, but not our People First value. So, with the support and leadership of our senior management team here in Plymouth, we did whatever we had to do to get our people working at home. Ensuring they are safe. Empowering them.
My name is Adam Rowlands. I joined Sitel 14 months ago as an agent. I was promoted to Team Manager last May. I will be here, God Willing, for a long, long time.
Stay safe, stay at home. The call floor will be waiting for you when we beat Covid19.
In this unprecedented time, we’re highlighting #SitelHeroes to spark inspiration and positive conversation when we need it most. From adjusting to working from home, implementing social distancing measures in our sites and keeping up with the daily changes around the globe, we are celebrating stories of success, motivation, overcoming challenges and more. Visit voices.sitel.com and search hashtag #SitelHeroes.